The Future of Posts


This is the third year of Escher’s Future of Posts survey. Now, of course, the year 2020 will be synonymous with the extraordinary global pandemic, which is already playing an important role in re-shaping postal operator strategies worldwide. However, Escher’s 2020 survey was conducted prior to the global lockdown taking place and before postal operators had to shift their strategies or prioritize their resources to tackle the unprecedented state of the world. This survey takes a temperature-reading of postal operator intentions at a time when strategic and operational planning was more stable. We did however ask two additional questions from Posts in May 2020 to better understand the impacts the pandemic was having on postal operations. These results are displayed on page 17 of this report.

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Escher’s Future of Posts 2020 survey highlights:

  • Business Trends
  • Leveraging Technology
  • Harnessing e-Commerce Growth
  • Cross Border e-Commerce
  • POS Channels
  • Global Pandemic

The Future is here

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Future of Posts 2020

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