Postal operators have an enormous responsibility. Eighty-five percent of the global population uses a postal system for services ranging from sending letters to accessing banking services. Consequently, Posts facilitate social relationships, commercial interactions, and government services.
Throughout history, postal services have embraced new processes and technology to improve their postal operations. These innovations included optical character readers to decipher handwritten addresses and remote barcoding systems for faster sorting. Eventually, that innovative spirit extended to new information technology systems that could streamline operations, introduce new revenue streams, and improve access to postal services.
Ensuring the reliability of those systems while fearlessly embracing digital innovation is the new challenge.