How mobile drives success for Posts in the eCommerce era. How mobile drives success for Posts in the eCommerce era.
How Posts can deliver on Customer Experience
The strategy behind the ‘always-on’ consumer and how they interact with a growing number of industries is dominated by the idea of channels – especially omnichannel. Digital, physical and everything in between is providing greater accessibility to products and services.
- Introduction to: Consumer-centric Postal services
- Evolution of customer service in Posts
- Leveraging digital transformation to benefit the consumer
- Making mail and parcel preparation simple
- Ensuring people can send parcels and mail with ease
- Delivering by the customers’ expectations
- Returning goods with a stress-free experience
- How modern Posts drive customer loyalty
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