Customers given more control, self-sufficiency and faster turnaround times for support cases
Boston, US – 27th January, 2020 — Escher, the global leader in transforming postal operators and couriers, today announced the official launch of a brand new Customer Support Portal, called Escher Connect. Escher Connect features a modern user experience, simplified navigation, and seamless account management, providing a personalized experience to customers.
“Escher Connect will ensure our customers can engage and learn more about our support services. It’s easier, faster and more convenient, with 24×7 access. Messages can be sent within the same platform while ensuring visibility of records and status. The portal seamlessly integrates with our account management platform, so everyone in the company associated with a customer has visibility to any ticket or query from customers,” said Amy Harvey, Chief Operating Officer at Escher. “Our core value is customer-centricity, and Escher Connect is an example of how Esher is transforming to support customer needs, increase intimacy, and connect with our clients in a new and powerful way.”
Escher Connect provides the following features:
Future capabilities will include a product page where customers can request and vote on product enhancements or new features. In addition, a new Community section will enable customers to share experiences, use-cases and questions with their peers.
Escher is transforming postal operators and couriers worldwide, enabling them to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, Posts can drive superior customer experience, with greater speed and better economics.