With major enhancements to Riposte Shipping and Riposte Core’s load balancing and failover capabilities, the latest version of Escher’s customer engagement platform continues to help Posts enhance customer experience, drive greater efficiencies, and improve revenue opportunities
Boston, MA – June 4th, 2020 — Escher, the global leader transforming postal operators and couriers, today announced updates to its award-winning Customer Engagement Platform, Riposte. The latest versions, Riposte Application 8.1 and Riposte Core 13.1, include several feature enhancements that help Posts everywhere continue to enhance the customer experience, drive even greater efficiencies and costs savings, while creating several opportunities for incremental revenue growth.
Postal operators and couriers will see tremendous market opportunities over the coming decade. By 2022, analysts project e-retail revenues will soar to $6.54 trillion. Moreover, global parcel deliveries will reach 200 billion by 2025. With the right technology in place, postal operators can capitalize on these trends by offering the most efficient, customer-centric solutions on the market.
“The world’s leading Postal operators want to improve and future-proof their technology stack,” says Nick Manolis, CEO at Escher. “And for good reason. Posts who get it right will claim an enviable percentage of this trillion-dollar e-commerce market. This is why Escher continues to invest heavily in developing a customer-focused platform that makes activities like cross-border shipping easier for customers and more profitable for Posts.
“The latest version of Riposte continues to deliver innovation and value for our customers,” says Wayne Haubner, Chief Technology Officer at Escher. “Improvements to the platform’s load balancing and failover capabilities further strengthens the resiliency and overall stability of the platform, while updates to our Message Server in this release have greatly enhanced Riposte’s performance. Our Riposte Shipping application received major updates including extended support for international shipments along with many other value-added upsell and cross sell features that deliver an improved shipping experience for customers.
The latest enhancements for Riposte Application 8.1 include:
Also included in this release was an update to Riposte Core 13.1. Riposte Core includes Message Server, Agents/Integration Framework, Deployment Tools, and core APIs. Updates to Riposte Core 13.1 include:
Also new in this version of Riposte Core is node authentication, which adds a higher level of security, ensuring that Riposte replication is disallowed when untrusted clients connect.
Improved cluster handling has been achieved in this version enhancing the performance of Message Server.
The award-winning Riposte Platform provides Posts with an all-in-one customer engagement solution to support every step of the digital transformation journey. Posts can bypass unnecessary complexity and expense with Riposte and eliminate the trouble of evaluating, purchasing, and integrating multiple solutions. The Riposte Platform comes with out-of-the-box solutions for counter service, mobile integration, data analytics, retail worker onboarding, customer survey generation, integration of third-party agents, facilitation of a pick-up, drop-off network and more.
Escher is transforming postal operators and couriers worldwide, enabling them to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, Posts can drive superior customer experience, with greater speed and better economics. With over 35 customers, Escher works with the most innovative Posts in the world. Their largest customer carries 47% of the world’s post. Escher technology is used to serve over a billion citizens with 350,000 points of engagement globally. For more information about Escher, visit www.eschergroup.com