Boston, MA – 13th March 2020 — Escher, the global leader transforming postal operators and couriers, today announced the launch of a new version of its award-winning Riposte Customer Engagement Platform. The key themes of this release deliver innovation, user experience, and customer satisfaction.
Posts need to prepare for competition from Amazon, now describing itself as a transport and logistics company. In Q3 2019, USPS reported a volume decline in package shipments due to “intense competition” from “major customers.” Amazon is actively investing in last-mile technology and infrastructure and in 2019, they delivered half of their own packages in the US. Despite spending $10 billion on shipping in Q4 2019, their desire to own the last mile is not solely for cost reduction; Amazon is also keen to control the overall customer experience.
“Posts are facing more competition today than ever before and they recognize that to compete they need to execute three distinct strategies. They need to change their cost structures from fixed to variable so that they can offer better pricing. Furthermore, Posts must meet the customer where they want to be – not necessarily in the Post Office. Finally, Posts need to deliver excellence in customer service to maintain their market leadership as consumers now have greater choice,” commented Nick Manolis, CEO Escher Group. “This Riposte release delivers extensive functionality directly impacting Posts’ ability to deliver on customer-centricity and service, which support Posts’ strategic imperatives.”
“We have invested over $100 million on research and development in order to deliver innovation, efficiency, and value for our customers,” commented Wayne Haubner, CTO Escher Group. “Built on our world-class messaging framework, Riposte Core, this release continues to build out modular architecture, delivering faster business value and decreasing the cost and time of implementation.”
Building on over 30 years of Postal experience, the Riposte platform unprecedented breadth and depth of functionality specifically designed to meet the needs of global postal operators, including:
Riposte’s open architecture ensures Posts are not locked into specific components, services, technical architecture or hardware. The solution easily integrates with existing applications, peripherals, and systems and can quickly expand to adapt to new services, markets, business models, and technologies.
Escher is transforming postal operators and couriers worldwide, enabling them to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, Posts can drive superior customer experience, with greater speed and better economics. With over 40 customers, Escher works with the most innovative Posts in the world, their largest customer carries 47% of the world’s post. Escher technology is used to serve over a billion citizens with 350,000 points of engagement globally. For more information about Escher, visit www.eschergroup.com