Escher Integrates market leading QuestionPro with Riposte Platform
Brand new Customer Satisfaction Maturity Journey specifically designed for Postal Operators
Amsterdam, Netherlands – 1st Oct, 2019 — Escher, the global leader transforming postal and courier markets, today announced the integration of QuestionPro X(t) Platform into Riposte, the market leading customer engagement platform for Postal Operators.
Posts recognise the importance of customer satisfaction, but few have a strategy to access the right data and harness it to provide insights which will impact the business. QuestionPro is the leading provider of online survey software that allows users to generate the insights they need to make better business decisions. QuestionPro enables the creation of beautiful, customisable, online surveys, with over 30 question types, and accessible through multiple channels. The solution provides shareable dashboards and powerful analytics in order to deliver actionable insights.
“We are taking our clients on a customer satisfaction journey and we couldn’t have a better partner in QuestionPro. Our customers are looking to us for a solution to continuously improve their customer service,” commented Nick Manolis, CEO Escher Group. “With over 3.5 million users across 100 countries, and almost 6 billion questions answered, QuestionPro X(t) Platform is a leading provider of survey platform which is being used in some of the most customer centric organisations in the world.”
“We are delighted to bring the transformation power of QuestionPro to Posts though our partnership with Escher,” commented Vivek Bhaskaran, CEO QuestionPro. “Our platform enables Escher to measure every interaction between the Post and their customers – whether at the counter, online or at kiosk. But measurement is just the beginning. Together with Escher, we help Posts transform their customer experience, leading to increased revenue and customer satisfaction.”
Over the next year Escher will be launching three solutions which enables Escher’s customer satisfaction maturity model:
- Riposte Insight – Enables the speedy creation of end-to-end surveys using highly intelligent predictive survey options and drag and drop question types. Built from artificial intelligence and a predictive analytics engine, this survey platform enables the collection of market data with your choice of over 80 ready-made standard and advanced question-types, as well as 300+ sample survey templates.
- Riposte AI – Develops advanced predictive analytics using the data from Riposte Insight and an Optimisation Recommendation Engine. These recommendations aim to impact return on investment, and offer actionable insights which can be implemented quickly.
- Riposte Digital Onboarding – Helps create a frictionless customer onboarding process, saving time, increasing customer satisfaction and engagement.
With over 3.5 million users across 100 countries, we are a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. Our software includes not only tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization. We have provided reliable and innovative technology to Fortune 100 companies, academic institutions, small businesses, and individual DIY researchers for over ten years. www.questionpro.com
Escher is transforming postal operators and couriers worldwide, enabling them to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, Posts can drive superior customer experience, with greater speed and better economics.