Welcome to One View of Retail by Escher Group

18 August 2015 – At Post Expo 2015, experience Escher Group's One View of Retail product.

As the number one trusted technology partner for posts, Escher is empowering posts to meet today's new business retail environment with a brand new "One View of Retail" initiative. Specifically developed for postal retail operations, this initiative is a comprehensive suite of technology innovation that enables postal operators to take control of daily business operations. Escher will demonstrate how we are revolutionizing the way posts connect with their customers, facilitate transactions with cross-channel flexibility and take control of every aspect of their postal business management with a 360° view of customer interactions.

It's all about the transaction mobility and customer journey. Imagine that a customer begins a transaction on the web in the convenience of their home. After providing all the necessary personal information with a unique secure digital log in, the customer decides to continue the transaction, along with other business, in the post office. On the way to the post office the customer can include additional information to their current transaction via mobile phone. Once at the post office, the customer chooses to complete the transaction at a self-service kiosk. There, the customer is able to sign in and continue with the transaction without the need to start over or duplicate previous information. However, at the self-service kiosk, the customer has a question and needs assistance. Before the customer experiences any delay, a postal employee with a handheld tablet offers assistance. This tablet is monitoring all current transactions in the post office on a dashboard display. The employee can transfer the customer's transaction from the kiosk, directly to the handheld tablet at the current phase of the transaction and assist the customer in completing the transaction.

Along with our 'One View of Retail' product, we will be demonstrating our innovative Click and Collect solution. Our Click and Collect Solution is an innovative omni-channel platform to manage distributed agency retail networks over any environment (Windows, Android or iOS) and any device to carry out a range of transactions.

With Escher's innovative solutions on display at Post Expo, experience how our technology, products and solutions are revolutionizing postal operations in the globally connected environment. What once was a vision for the future is now today's reality.

Representatives of Escher will be available to meet with all during the show at stand 4050. If you'd like to arrange a meeting or have a demonstration of any of our products, please telephone + 353 1 254 5400 or email salesteam@eschergroup.com.